Last updated: May 2026 · Please review with legal counsel before relying on this document for compliance.

1. Who We Are

Haven Healing Counseling (“we,” “us,” “our”) is a Florida-licensed telehealth therapy practice operated by Ashley Sanchez, LCSW. We provide online psychotherapy services to clients in the state of Florida. Our website is https://havenhealingcounseling.com.

2. Information We Collect

Information you provide: name, email, phone, and any details you submit through our contact form or during a consultation request.

Information collected automatically: IP address, browser type, device type, pages visited, and approximate location. We use standard analytics (such as Google Analytics) and our hosting provider’s server logs.

Cookies: our website uses cookies for caching, analytics, and basic site functionality. You can disable cookies in your browser settings.

3. How We Use Information

  • To respond to consultation requests and schedule appointments
  • To provide telehealth therapy services within our scope of practice
  • To meet our legal, ethical, and regulatory obligations under Florida law and HIPAA
  • To improve our website and content

4. Protected Health Information (PHI)

Any health-related information you share with us — including assessment notes, treatment plans, and session content — is Protected Health Information (PHI) and is handled according to our HIPAA Notice of Privacy Practices. We do not sell, rent, or share PHI for marketing.

5. Sharing Information

We share information only as needed to provide services or comply with the law — for example, with secure telehealth platforms, payment processors, or in response to lawful subpoenas. All third-party vendors who handle PHI sign Business Associate Agreements as required by HIPAA.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal information. Florida residents and HIPAA-covered individuals have additional rights described in our HIPAA Notice. To exercise any right, contact us at the email below.

7. Children

Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

8. Changes

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision.

9. Contact

Questions about this Privacy Policy? Reach us through our contact page.