Effective Date: May 2026 · This Notice is provided in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Please review with legal counsel before relying on this document for full compliance.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Our Commitment to Your Privacy
Haven Healing Counseling (“we,” “us”) is committed to protecting the confidentiality of your Protected Health Information (PHI). We are required by law to maintain the privacy of your PHI, provide you with this Notice of our legal duties and privacy practices, and follow the terms of the Notice currently in effect.
How We May Use and Disclose Your Health Information
Treatment: We may use your PHI to provide, coordinate, or manage your telehealth therapy services — including consulting with other licensed professionals where clinically appropriate and with your consent.
Payment: We may use and disclose your PHI to bill and collect payment for services, including verifying insurance eligibility if you authorize us to do so.
Health-Care Operations: We may use your PHI for routine practice activities such as quality assessment, training, scheduling, and licensure compliance.
Required by Law: We will disclose PHI when required to do so by federal, state, or local law — including mandatory reporting of suspected abuse, neglect, or threats of imminent harm to self or others.
Other Uses Require Your Written Authorization. Uses and disclosures not described above will be made only with your written authorization, which you may revoke at any time.
Your Rights Regarding Your Health Information
- Right to Inspect and Copy: You may request to inspect or receive a copy of your PHI, subject to certain exceptions.
- Right to Amend: You may request an amendment to PHI that you believe is incorrect or incomplete.
- Right to an Accounting of Disclosures: You may request a list of certain disclosures we have made of your PHI.
- Right to Request Restrictions: You may request limits on how we use or disclose your PHI for treatment, payment, or operations.
- Right to Request Confidential Communications: You may request that we contact you in a specific way (e.g., only by email, not phone).
- Right to a Paper Copy of this Notice: You may request a paper copy of this Notice at any time.
- Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.
Telehealth Sessions
Telehealth therapy sessions are conducted through HIPAA-compliant, encrypted video platforms. We do not record sessions without your written consent. You are responsible for ensuring you join sessions from a private, secure location.
Changes to This Notice
We reserve the right to revise this Notice. Revised versions will be posted on our website and will apply to all PHI we maintain.
Contact
To exercise any right, request a copy of this Notice, or file a complaint, please contact us via our contact page.